Shipping policy
At Skin Trees, we ship globally to ensure our customers everywhere can enjoy premium skincare. Our logistics partners are carefully selected for reliability and efficiency.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
2. Estimated Delivery
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USA: 10–15 business days
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Canada: 10–18 business days
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Europe: 10–20 business days
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Rest of World: 15–25 business days
3. Tracking Information
Once your order ships, you’ll receive a tracking number via email.
4. Multiple Shipments
If your order contains multiple products, they may ship separately for faster delivery.
5. Customs & Taxes
Buyers are responsible for any import duties, customs fees, or local taxes.
6. Address Accuracy
Ensure your address is correct during checkout. We’re not responsible for undelivered parcels due to address errors.
7. Delays
Shipping times are estimates. We are not liable for delays caused by customs or global logistics issues.
8. Lost Packages
If your package hasn’t updated in 30 days, contact us — we’ll investigate or reship if necessary.
9. Order Modifications
Orders can’t be changed after dispatch. Contact us immediately after purchase if corrections are needed.
10. Customer Support
For shipping-related questions, email support@skintrees.com with your order number.
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