Contact information

At Skin Trees, we believe customer care is as important as skincare itself.
Our dedicated support team is committed to helping you with order updates, product advice, and general inquiries — quickly, politely, and professionally.
We want every customer to feel valued and supported throughout their skincare journey.

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1.  Official Contact Email

For all customer inquiries, reach us at:
support@skintrees.com
We respond to all emails within 24–48 business hours.

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2. Contact Number

You can also contact our customer support line:
+1 (424) 372-0893
Please note that phone support is available Monday to Friday, 9:00 AM – 5:00 PM (EST).

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3. 🏢 Mailing Address

Skin Trees Headquarters
66 Myano Lane, Stamford Connecticut 06902, United States

(This is our logistics and correspondence address. Returns or parcels sent without authorization will not be accepted.)

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4.  Business Hours

Our support operates during the following hours (Eastern Standard Time):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed

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5.  Response Time

We aim to respond to all inquiries within 1–2 business days.
During holidays or promotional periods, replies may take slightly longer — but every ticket is answered personally.

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6.  Inquiry Categories

To help us process your message faster, please choose the correct subject line:

• Order Status / Tracking – Shipping or delivery updates

• Product Information – Ingredients, usage, or skin compatibility

• Refunds / Returns – After-sales and product replacement

• Collaborations / Press – PR or influencer partnerships

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7. 🧾 Order Information

If you’re contacting us about an existing order, please include your:

• Full Name

• Order Number

• Email used during checkout

This ensures our support team can locate your order immediately.

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8. Customer Courtesy Policy

We’re committed to providing polite, professional communication and expect the same courtesy in return.
Any abusive, spam, or threatening messages will be ignored and reported.

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9. Social Media Support

You can also message us via our verified platforms for quick updates:

• Instagram: @skintreesofficial

• Facebook: @skintreesofficial
  However, order or refund issues must be handled via email for proper record keeping.

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10.  Escalation Policy

If your concern remains unresolved after 5 business days, you may request an escalation.
A senior support representative will personally review your case and ensure a fair resolution.

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11. Our Promise

At Skin Trees, your satisfaction and trust mean everything.
We strive to deliver responsive service, transparent communication, and helpful solutions — every time.
Your feedback helps us grow into a better brand every day.